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Send us an email and our team will respond within 24 business hours. Please include your order reference or the email used at checkout.

Response within 24 business hours
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Prefer to chat directly? Reach us on WhatsApp for faster assistance. Available Monday to Friday during business hours.

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Didn't Receive Your Files?

1

Check Your Spam / Junk Folder

Delivery emails sometimes end up in spam. Search your inbox for an email from ferramentasvsl@gmail.com and check all folders including Promotions, Updates, and Spam.

2

Verify the Email Address Used at Checkout

Confirm the email you are checking matches the one you entered during purchase. If you used a different address, check that inbox instead.

3

Contact Us for an Immediate Resend

If you still can't find it, email us at ferramentasvsl@gmail.com with the subject line "Resend My Files" and include the email address used at checkout and your order reference number. We will resend your download link within a few hours.

Request a Refund

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We offer a no-questions-asked 7-day money-back guarantee on all purchases. If you are not completely satisfied for any reason within 7 days of your purchase date, you are entitled to a full refund.

1

Send an email to ferramentasvsl@gmail.com with the subject line "Refund Request"

2

Include your full name, the email used at checkout, and your order reference number

3

No reason required. We will process your refund within 3–5 business days back to your original payment method

📧 Send Refund Request

Refund requests must be submitted within 7 calendar days of the purchase date.

Common Buyer Questions

I paid but received nothing. What do I do?
First, check your spam or junk folder for an email from ferramentasvsl@gmail.com. If it's not there, email us with your name and the email used at checkout and we will resend your download link immediately, at no charge.
My download link has expired. Can I get a new one?
Yes. Download links can expire after a set period. Simply email us at ferramentasvsl@gmail.com with subject "Expired Link" and your order details. We will issue a fresh link for you within a few hours.
Can I read the e-book on my phone or tablet?
Yes. The guide is delivered as a PDF file which can be opened on any device — smartphone, tablet, laptop, or desktop. You can use any free PDF reader (Adobe Acrobat Reader, Apple Books, Google Drive, etc.) to open it.
I was charged but I want to cancel. Is that possible?
This is a one-time payment with no subscription, so there is nothing to cancel. If you purchased by mistake or want a refund, simply send us an email within 7 days and we will process a full refund immediately.
How long does the refund take to appear in my account?
Once we process your refund (within 3–5 business days of your request), the funds are returned to your original payment method. Depending on your bank or card provider, it may take an additional 3–7 business days to appear on your statement.
I have a different question not listed here.
No problem at all. Email us at ferramentasvsl@gmail.com or reach us on WhatsApp at +258 86 713 0294 and we will do our best to help you. Our team responds within 24 business hours.

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